Retail PC & Mac Version only got PC installer?

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Retail PC & Mac Version only got PC installer?Wargod12/17/2008 - 16:22

I just bought the "World of Goo" boxed version in a electronic store (in germany) today and i can't install it on a mac book, because it seems to have only the windows .exe file on it!

The box says PC & Mac!

Why isn't there a Mac version on the CD, although the box and even the CD label show that its compatible with Mac?

Due to this i'm going to return it tomorrow and get my money back ... i'm really disappointed right now.  :-\


Last modified Wed, 12/17/2008 - 16:29 by Wargod
Re: Retail PC & Mac Version only got PC installer?davidc12/17/2008 - 16:54

Confirmed. Nice work by RTL!



Re: Retail PC & Mac Version only got PC installer?Wargod12/17/2008 - 17:14

I'm going to call the RTL-Games Hotline tomorrow morning, before i bring back the game to the store, and see what they have to say about this.
But it would be great, if there would be a official comment on this here in the forums too.

How can sth like this happen?  :-\

Re: Retail PC & Mac Version only got PC installer?bigbass12/17/2008 - 18:49

Same for me. Glad I didn't open the package on 24th of december...

RTL PLAYTAINMENT is even worse then RTL.

I send an email to (as written on package) and (found on website).

Will keep you informed about the reactions  ;D

bassy regards,
benjamin

Re: Retail PC & Mac Version only got PC installer?Wargod12/17/2008 - 19:04

Yeah, i planed to give WoG as a christmas present to my girlfriend and i'm also really glad, that i decided to try it with her today instead on christmas.

I'll also will keep you up to date, what the RTL Support Hotline will say about this maior issue, but as said before, an official statement would be great.
Perhaps you can get some more and detailed informations about what and why it happened, and of course when there will be a solution for it!

Of course i will buy the game again, when there is a real PC & Mac Reteil boxed version, but a PC & Mac Version, that can't be installed and played with a Mac, is quite useless, isn't it? ;)


Last modified Wed, 12/17/2008 - 20:48 by Wargod
Re: Retail PC & Mac Version only got PC installer?Wargod12/18/2008 - 05:32

ok, i think the hotline guy told me a "solution".

They know about the problem and it seems to be a production error.

Due to that, they are creating replacement CDs with the correct files on it.
To get such a CD, when they are done, you have to write an email to with your adress, a short text that you want a CD with the PC & MAc files and a picture of the CD Box with the receipt.

(Yes, its really without an s in between. ;))

The support guy also told me, that they'll get the discs in the next days, so i really hope they send it out before christmas ... but somehow i doubt it.  :-\


Last modified Thu, 12/18/2008 - 08:40 by Wargod
Re: Retail PC & Mac Version only got PC installer?bigbass12/21/2008 - 08:31

Hi there,

anybody got any respond from he email-hotline? well, I didn't...

I'm gonna return the box tomorrow & buy an online serial & version. RTL PLAYTAINMENT && SUPPORT SUCKS.

bassy regards,
Benjamin

Re: Retail PC & Mac Version only got PC installer?davidc12/23/2008 - 13:53

Received a response from them today:

Quote:

vielen Dank für Ihre Nachricht.

Wir haben Ihren Kaufnachweis erhalten. Sobald die neuen CD`s zur Verfügung stehen,
werden wir Ihnen diese an die von Ihnen angegebene Adresse verschicken.

Re: Retail PC & Mac Version only got PC installer?Wargod12/24/2008 - 09:14

i can second that, also just got the mail yesterday.

BUT don't forget to meantion, taht it might take again several days till they even get the new discs. ;)

But beside that:
Merry Christams to all of Goo ... ehm i mean you! :D

Re: Retail PC & Mac Version only got PC installer?Wargod01/10/2009 - 19:26

still got no replacement CD ...  >:(

Re: Retail PC & Mac Version only got PC installer?davidc01/15/2009 - 05:52

[quote author=Wargod link=topic=1059.msg8635#msg8635 date=1231633613]
still got no replacement CD ...  >:(


Yeah no CD here either. I've sent a followup.

Re: Retail PC & Mac Version only got PC installer?davidc01/28/2009 - 05:32

date 28 January 2009 11:22

Sehr geehrte(r) davidc,

vielen Dank für Ihre Nachricht.

Die Spiele gehen heute raus.

Mit freundlichen Grüßen

NBG Kundendienst

Re: Retail PC & Mac Version only got PC installer?davidc05/25/2009 - 18:05

Just to follow up on this, I finally got a replacement 2 weeks ago (yes, May, after complaining in December). And I had sent them the receipt for 3 CDs and they only sent 1 replacement. Well, too late for Christmas, though I hadmade my own CD cases anyway, but ya boo sucks to RTL.