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Was not able to receive email after purchasing

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Was not able to receive email after purchasingsilhouettepoms11/21/2008 - 17:34

Hi, unfortunately I had an old (inactive) email address attached to my paypal account when I paid. So consequently the email has been lost in the ether. I tried to use the paypal transaction id  + password to retrieve a link from the help page, but it keeps saying it can't find my order. Am I entering the wrong # from paypal? the only # I see is the one labeled "Unique Transaction ID #" in the "Details" section under the purchase transaction. Is there some "trick" to this form or does it just not work.

Really hoping I do not have to re-purchase it... arghhhh...

Re: Was not able to receive email after purchasingSoultaker11/21/2008 - 19:04

[quote author=silhouettepoms link=topic=842.msg6175#msg6175 date=1227306894]
Really hoping I do not have to re-purchase it... arghhhh...
I doubt that will be necessary. However, I suggest you try to contact the 2D Boy people directly using the contact form; that's the best way to ensure they see your message and can help you out quickly.

Re: Was not able to receive email after purchasingsilhouettepoms11/21/2008 - 19:25

Thanks I did do that already, but was not sure how quickly they'd be likely to respond since it does say they get "too much email". Guess I will wait...